Member portal

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Deliver the information members need to make informed decisions

Your member’s expectations for their healthcare user experience are increasing, driven by online experiences they have had with brand leaders like Google, Amazon and Apple. Clearly, winners in any category are those who distinguish themselves based on choice, engagement and experience. These three pillars of service drive interest, satisfaction and ultimately, customer loyalty.

TS&H member portals engage members in health care and benefits decision-making. And with TS&H, your portal is truly yours. A configurable user design, plus tight integration with existing vendors and internal systems, differentiates you from your competitors. In fact, no one TS&H member portal is the same.

Key benefits of our cloud-based health insurance portal

  • Increased revenue

    Increase revenue by reducing member churn, call volume and support request

  • Efficient service

    Put your members in charge of their plan by giving them access anywhere, at any time

  • Improved experience

    Increase member satisfaction through a streamlined user experience

Member portal features

Depending on your lines of business or product offerings, the following features can be tailored to meet your needs.

  • View eligibility, claims status, and accumulators
  • View plan descriptions
  • Order ID cards
  • View gaps in care
  • Select or change a PCP
  • Check FSA balance
  • View EOBs
  • Submit questions
  • Update demographics
  • Find a doctor
  • Make a payment

Integration with enrollment forms

TS&H offers forms-based enrollment. We convert your enrollment forms into online workflows so that data is captured through the member portal.

Connect with TS&H

We can help you empower members, retain customers, and improve provider satisfaction

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